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FAQ

Frequently Asked Questions

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Booking & Payments 6
Tour Packages 7
Cab Services 5
Cancellations 4
Pilgrimage Tips 6
General 4

Booking & Payments

How do I book a tour package with Kashiaagman.com?

You can book in three easy ways: (1) Fill our online enquiry form on the Contact page, (2) Call us directly at 9369791747, or (3) WhatsApp us. Our team will confirm your booking within 24 hours with a detailed itinerary.

How much advance payment is required to confirm a booking?

We require a 30% advance payment to confirm and block your booking. The remaining 70% is to be paid at least 7 days before your travel date. For bookings made within 7 days of travel, full payment is required upfront.

What payment methods do you accept?

We accept all major payment methods including:

  • UPI (Google Pay, PhonePe, Paytm)
  • Bank Transfer (NEFT/IMPS/RTGS)
  • Credit and Debit Cards
  • Cash (for local bookings)
All payments are fully documented with receipts.

Will I receive a booking confirmation?

Yes, absolutely. Once your booking is confirmed and advance payment is received, you will receive a detailed booking confirmation via WhatsApp and email within 24 hours. This includes your itinerary, hotel details, cab details and driver's contact number (24 hours before departure).

Can I book for a group or corporate team?

Yes! We specialise in group tours for families, friend groups and corporate teams. Groups of 10 or more get attractive discounts. We provide dedicated group coordinators, customised itineraries and fleet vehicles for large groups.

Are your prices inclusive of GST?

Yes, all prices listed on our website are GST-inclusive. There are no hidden charges. Any optional add-ons (like helicopter services or porterage) are communicated transparently before booking.

Tour Packages

Do you offer customised tour packages?

Absolutely. Customisation is our speciality. Tell us your budget, travel dates, number of people and preferred destinations, and we will design a bespoke itinerary just for you. Call us at 9369791747 or send an enquiry.

What is included in your standard tour packages?

Our standard packages include: accommodation as specified, AC transport, meals as mentioned (usually breakfast and dinner), local guide, temple entry arrangements and all tolls and parking. Specific inclusions vary by package — always check the package details page.

Do you arrange hotel bookings as part of the package?

Yes. All our packages include accommodation. We work with a curated network of quality hotels and guesthouses ranging from budget to 4-star. You can also request specific hotel categories when enquiring.

Can I add the Chardham Yatra helicopter service to my package?

Yes, helicopter services for Kedarnath are available as an add-on. The cost is approximately ₹5,500–₹7,000 per person for a one-way trip. Slots are extremely limited — we strongly recommend booking at least 2–3 months in advance for peak season.

Is the Chardham Yatra suitable for senior citizens?

Yes, with the right arrangements. We recommend the helicopter option for Kedarnath for senior citizens and those with health conditions. A medical fitness certificate is required for persons above 65. Our team will advise on the best arrangements to ensure comfort and safety.

What is the best time to book a Chardham package?

The temples are open May–November. We recommend booking 2–3 months in advance for May–June (peak season). September–October is slightly less crowded and the weather is beautiful. Avoid July–August due to heavy monsoon and landslide risk.

Do you organise Maha Kumbh Mela tours?

Yes! Kashiaagman.com specialises in Kumbh Mela packages to Prayagraj. We arrange accommodation (tents, guesthouses and hotels), transportation, bathing ghat access and guided tours. Contact us early as slots fill up extremely fast for the main bathing dates.

Cab Services

Are your drivers verified and experienced?

Yes. All our drivers undergo police verification, document checks and training before joining our fleet. They have extensive knowledge of the pilgrimage routes and are committed to punctuality and courteous behaviour.

Are your vehicles AC and well-maintained?

All vehicles are air-conditioned and undergo regular maintenance checks. For Himalayan routes, we use vehicles specifically suited to mountain terrain (Innova, Fortuner, Tempo Traveller) to ensure safety and comfort.

Do you provide cabs for airport or railway station pickups?

Yes, we provide 24/7 airport and railway station pickups and drops. Our driver will be waiting at the arrival gate with your name on a board. We also track flights so delays don't cause any inconvenience.

What is your cab pricing structure?

Our rates start from ₹12/km for Sedan, ₹16/km for SUV and ₹22/km for Luxury vehicles. For outstation trips, a minimum km charge and driver allowance apply. We provide complete transparent quotes before booking — no surprise charges.

Can I book a cab for multiple days / long tours?

Absolutely. Multi-day cab bookings are our speciality. For complete tour packages, your cab and driver remain assigned to you throughout the trip, providing continuity and convenience.

Cancellations & Refunds

What is your cancellation policy?
  • 30+ days before departure: 10% cancellation charge
  • 15–29 days before departure: 25% cancellation charge
  • 7–14 days before departure: 50% cancellation charge
  • Less than 7 days: No refund

Emergency cancellations (medical emergencies with documentation) are reviewed case by case.

How long does a refund take to process?

Refunds are processed within 7–10 working days of the cancellation request being approved. The amount is returned to the same payment method used for the original booking.

What happens if a temple closes due to bad weather?

Temple closures due to adverse weather, natural disasters or government orders are beyond our control. In such cases, we make the best possible alternate arrangements. If no alternate is feasible, a partial refund for the specific portion of the tour will be issued.

Can I reschedule my tour instead of cancelling?

Yes! Rescheduling is preferred over cancellation. We allow one complimentary date change if requested more than 14 days before departure (subject to availability). Date changes within 14 days may incur a 10% rescheduling fee.

Pilgrimage Tips

What should I pack for a Himalayan pilgrimage?
  • Warm woolens (even in May–June, nights are cold)
  • Waterproof jacket and sturdy trekking shoes
  • Personal medicines and basic first-aid kit
  • High-altitude sickness tablets (consult doctor)
  • Government-issued photo ID (mandatory)
  • Comfortable traditional/modest clothing for temples
  • Reusable water bottle and energy snacks
Is prior fitness required for the Kedarnath trek?

The Kedarnath trek is 16 km one-way with significant elevation. A basic level of fitness is helpful — we recommend light walking exercises for at least 2 weeks before the journey. Pony and palanquin (Doli) services are available for those who cannot trek. Helicopter is the easiest option.

What documents do I need for Chardham Yatra registration?

A valid government-issued photo ID is mandatory — Aadhaar Card, Passport, or Voter ID. Senior citizens above 65 need a medical fitness certificate. Registration at the Uttarakhand Tourism portal is also required; our team handles this as part of the package.

Are vegetarian meals available throughout the pilgrimage?

Yes. Pure vegetarian (sattvic) meals are the norm at all pilgrimage destinations. Our packages include vegetarian meals. Jain food can be arranged with prior notice.

Is mobile network available at all Chardham locations?

Mobile connectivity varies. Haridwar and Rishikesh have excellent connectivity. BSNL/Jio have the best coverage at higher altitudes like Kedarnath and Badrinath, though signals may be intermittent. Yamunotri and Gangotri have limited connectivity.

What is the best time to visit Ayodhya?

October to March is the ideal time to visit Ayodhya. The Ram Navami festival (March/April) and Deepotsav (Diwali, Oct/Nov) are the most spiritually vibrant times. Avoid May–July due to extreme heat.

General

Where is Kashiaagman.com located?

Our office is at Varanasi, Uttar Pradesh. We are centrally located to serve pilgrims visiting Ayodhya and arrange tours across North India.

What are your working hours?

Our office is open Monday to Saturday, 9 AM to 7 PM, and Sunday 10 AM to 4 PM. For emergencies and in-journey support, our team is available 24/7 on WhatsApp and phone.

Do you have a physical office I can visit?

Yes, you are welcome to visit our office in Ayodhya for in-person consultations. We recommend calling ahead on 9369791747 to ensure our travel consultant is available.

How many years has Kashiaagman.com been operating?

Kashiaagman.com has been serving pilgrims and travellers since 2015 — over 9 years of experience. We have successfully organised tours for 10,000+ happy travellers across all major pilgrimage circuits in North India.

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